The following rights are available to all residential utility customers in the State of Mississippi under the provisions of the Mississippi Public Service Commission’s Rules and Regulations Governing Public Utility Service or the Commission’s Rules of Practice and Procedure.
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Ratepayers' Bill of Rights (PDF)
Ratepayers shall have the right to avoid discontinuation of service for nonpayment on any Saturday or Sunday or any holiday observed by the utility, unless the utility is open to accept payment and restore service on those days. (See Service Rule 8.100(2))
Ratepayers shall have the right to avoid discontinuation of service for a period of sixty (60) days for nonpayment when the utility receives written notice from a medical doctor licensed to practice in the State of Mississippi, or any adjoining state, certifying that discontinuance of service would create a life threatening situation for the customer or other permanent resident of the customer’s household. (See Service Rule 8.125(1))
Ratepayers shall have the right to be given a written notice from the utility company of pending discontinuation of service at least five (5) days prior to disconnection of service. This notice shall include a date on or after which discontinuance may occur. (See Service Rule 8.100(1))
Ratepayers shall have the right to negotiate with any electric or natural gas company a delayed payment plan to avoid discontinuation of service for a delinquent account in accordance with the utility’s terms and conditions. (See Service Rule 8.105(1))
Ratepayers shall have the right to avoid discontinuation of service for failure to pay for merchandise purchased from the utility. (See Service Rules 7.125(2) and 8.125(2))
Ratepayers shall have the right to avoid discontinuation of service or refusal of service because a former occupant, not of the same household, failed to pay prior bill. (See Service Rule 7.125(1))
Ratepayers shall have the right to designate another person to receive all information regarding their services including notices regarding past due bills and disconnection of service. (See Service Rule 6)
Ratepayers shall have the right to avoid disconnection of their electric or gas service between December 1 and April 1 if they are participating in the “mid-winter rule” as described in the Rules and Regulations Governing Public Utility Service. (See Service Rule 8.120)
Ratepayers shall have the right to avoid discontinuation of service of electric or natural gas service for nonpayment, if the ratepayer has been approved for Low Income Home Energy Assistance Program (LIHEAP) benefits in an amount equal to the delinquent balance, payable within thirty (30) days, and the notice of the approval has been given to the utility provider. (See Service Rule 8.105(2))
Ratepayers shall have the right to avoid discontinuation of service for failure to pay a portion of any bill that is in dispute, provided that a deposit is made by the ratepayer for amounts in dispute. (See Service Rule 10.105)
Ratepayers shall have the right to negotiate monthly installments for initial service deposits in excess of One Hundred Dollars ($100.00) provided that the entire amount of the deposit is paid within 60 days. (See Service Rule 9.100(3))
Ratepayers shall have the right to avoid discontinuation of electric or natural gas service for nonpayment of bills if, as of 8:00 a.m. on the scheduled disconnection day, a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnection. (See Service Rule 8.125(3))
Ratepayers shall have the right to avoid discontinuation of electric service for nonpayment of bills if, as of 8:00 a.m. on the scheduled disconnection day, an Excessive Heat Warning has been issued by the National Weather Service for the county of the scheduled disconnection. (Service Rule 8.125(3))
Ratepayers who have had their service discontinued for non-payment, shall have the right to have their service restored in a prompt and efficient manner on the first business day after the balance due is paid, except under extreme circumstances where ongoing restoration efforts prevent reconnection from occurring within that time period. (See Service Rule 8.100(3))
Ratepayers shall have the right to request a written explanation if the utility company refuses to initially serve a consumer. When the ratepayer has provided the utility company with a valid mailing address, the explanation shall be mailed to the ratepayer within seven (7) business days and shall include the reason service is being refused and what actions the consumer must take in order to receive service. (See Service Rule 7)
Ratepayers shall be given accurate and understandable information concerning the price and terms of service. (See Service Rule 10.100)
Ratepayers shall have access through the Mississippi Public Service Commission to an independent administrative process that provides a simple, quick, and effective means of resolving complaints about service and bills from all electric, gas, water, and telecommunications service providers over which the Commission has appropriate jurisdiction. Ratepayers are encouraged to attempt to resolve the dispute directly with the utility company. (See Procedural Rule 11)
Ratepayers shall have the right to intervene in any case before the Mississippi Public Service Commission affecting their rates or their utility service. (See Procedural Rule 6.121)
Ratepayers shall have the right to register their residential telephone number on the Mississippi No Call Registry at no charge. (See Procedural Rule 28)
Ratepayers shall have the right to file a complaint against telemarketers who violate the Mississippi No Call Law. (See Procedural Rule 28)
Ratepayers shall have the right to view or listen to Mississippi Public Service Commission hearings and docket calls that are held in the Commission’s Courtroom via the Internet. (See Procedural Rule 15)